At first I was skeptical about the lengthy list of things my car supposedly needed to have done that was included, in order of priority, on my receipt. But then I started dating a car guy, and the first time he drove my car he told me I had to get something having to do with my drive train checked out right away. I brushed it off, but each subsequent time he drove my car he brought it up, and he was worried. So the next time my car was due for a service I took it back to Ackerman's and conveniently had my new car guy boyfriend meet me there to give me a ride. I asked him to tell Bruce what he suspected was wrong. Bruce Ackerman looked in his computer and said, yep, it worried us too and that's why it's the first priority on the list of things we gave your girlfriend the last time she was here. Not pushy, not warm and fuzzy either, but I attribute that to shyness more than anything. Bottom line: trustworthy.