From start to finish, I was totally delighted by the whole experience at Ackerman's. Bruce's friendly greeting and personal attention, the clean, tidy, and organized appearance of the office and shop were instantly assuring that I and my vehicle were in good hands. Communications about the progress of repair and the timing of return delivery of my car were impeccable. I am a devoted new customer! Ackerman's is clearly the solution for those of us in the Berkeley/Oakland/East Bay looking for top-notch care for our faithful and beloved Volvos. Thank you so much for taking good care of me!