I had an alarming rattle under my carriage. Bruce got me in the same day I called to diagnose it and determined that the issue wasn't urgent. I was able to schedule an appt easily to do a courtesy inspection and get the rattle fixed. They fixed the rattle at no charge (easy tack) and emailed me a list of issues to address from the inspection. The list included quotes for labor and parts separately, as well as a breakdown of each. The most urgent item isn't something they do, but I appreciated that they pointed it out to me in person and stressed the importance of fixing it right away. (They gave me a referral but no pressure to use them. ) Of the rest of the list, I picked what I wanted to address and they made the fixes the same day. There were no pressure tactics and Bruce answered questions I had about the list and how they determined what needed fixing over the phone. Overall it was a pleasant, low-stress experience and I felt they were trustworthy. I would come here again.