Usually taking a car the shop doesn't veer toward pleasant. This experience was entirely. Bruce and his staff are courteous and thoughtful in their approach.
Service was efficient, the problem was identified correctly and fixed in the promised time, and the service rep was courteous and friendly. No complaints!
Excellent service, as always!
My car went in for one thing and the car started without any problems with the steering wheel locking. They were to replace the CEM on my volvo, then told me my steering wheel was locked so the car wouldn't start up. I didn't have that problem when I brought it to them. They replaced the lock on the steering wheel without my approval then called me with a charge over $500.00 more than the original quote for the original job. After my mechanic gave them the "what for" they removed the charge. The owner told me he was trying to do me and my mechanic a favor. I don't understand how charging someone over $500.00 above their quoted price ( without their approval) is doing them a favor. If he didn't try to charge me, that would be a favor. I wanted to give 'one star' because I still have some of the same problems after they replaced my old CEM with the new one from the dealer. They also stated that my car appeared to be in a flood. I researched the car prior to my purchase and took it to 5 mechanics since I had it. Every mechanic told me that my car was clean except for minor things like breaks ... Many mechanics see a woman and think they can take advantage but they need to have integrity.
I've been going to Bruce at Ackerman Volvo for many years. Great, trustworthy services.
Bruce takes time to explain what needs to be done.
Excellent service. We needed a check out of the Subaru that we were considering buying. We had three days to finalize the purchase. Bruce worked us in and gave us such a thorough and positive report that we bought the car and are happy with the decision.
Super friendly staff all around, who were more than happy to help, answer my questions, and drive me to/from home while my car was being serviced. All over great work done on the car, it runs nice and smoothly now! Plus the free tire rotation was a nice little touch as well. I will definitely come back here if I happen to be living near Berkeley the next time I need a service.
Great service! Fair prices. Thank you Bruce and Adam.