AAA
In 1995, Ackerman's became a AAA-Approved Repair Shop. Triple
A approval means that Ackerman's has met or exceeded stringent
criteria for the service and repair of engines,
brakes, electrical systems, steering, suspension, heating,
cooling, A.C., transmission and HVAC systems. AAA shops
have
clean, safe, and comfortable customer facilities. All service
staff
are required to be qualified, courteous, and
efficient.
We
have all the tools and know-how necessary to quickly and
accurately diagnose and efficiently repair your vehicle.
AAA
Staff qualifications and training
- The
facility must have a certified mechanic or equivalent
for each area of service which the facility offers.
- A
garage supervisor must be available during all hours of
service operation for member contact and quality control
purposes.
- The
facility must have an effective quality control program
in existence.
- The
facility must have a formal training system for keeping
employees up-to-date on new automotive systems.
- The
facility must have technically competent service reception
personnel who are trained to advise customers regarding
repairs and service.
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AAA Equipment Requirements
AAA certification demands hundreds of pieces of quality equipment,
including a digital voltmeter, a brake disc lathe, an air
conditioning recharging station, an
engine floor crane, a gear puller and much more.
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ASC
The Automotive Service Councils of California, an association
primarily comprised of independently-owned automotive repair
facilities, exists to promote the continuing success of its
members and to advance the professionalism of the automotive
industry. Repair shops that become members of ASC-CA are expected
to abide by the following code of ethics:
-
To promote good will between the motorist and the industry.
- To
have a sense of personal obligation to each individual
customer.
- To
perform high quality repair service at a fair and just
price.
- To
employ the best skilled personnel obtainable.
- To
use only proven merchandise of high quality distributed
by reputable firms.
- To
itemize all parts and adjustments in the price charged
for service rendered.
- To
retain all parts replaced for customer inspection, if
so requested.
- To
uphold the high standards of our profession and always
seek to correct any and all abuses within the automotive
industry.
- To
uphold the integrity of all members.
- To
refrain from advertisement which is false or misleading
or likely to confuse or deceive the customer.
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ASE
The
Automotive Service Blue Seal of Excellence is awarded
to car repair facilities where at least 50% of the mechanics
are ASE-certified. At Ackerman's, 100% of the mechanics--both
Adam and Eric--are Master-ASE Certified. Master ASE Certification
recognizes mechanics who have proven their exceptional
skill
in in eight different areas. Your Volvo owners' manual
recommends ASE-certified technicians. Mechanics are regularly
tested,
and Eric is currently preparing to renew his certification.
Adam will go through the same renewal process in 2001. |
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Better
Business Bureau
Ackerman's has been a longstanding member of the Better
Business Bureau and believes in their purpose of safegarding
consumers and promoting exceptional service. The BBB
recently
congratulated Ackerman's on providing complaint-free
service to their customers. They included Ackerman's
on their "Honor
Roll" of companies that received no complaints for
1999--a tremendous achievement when you consider that
the BBB
processed
10,267 disputes in Northern California that year alone.
Ackerman's continues to strive for flawless service
and high customer satisfaction.
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The Volvo Club of America (VCOA)
The Volvo Club of America (VCOA) is a national organization of owners
and enthusiasts of all Volvo models, from the historic through the
latest offerings. Our membership exemplifies this diversity - we own
Volvos from the 1930's right up to the S40 and V40, S60, V70, and S80
models. Active groups of PV, 122 Amazon, 1800, 140/164, 200, 700, and
900 series enthusiasts share their experiences with the new model
owners.
The club was founded in 1982 by seven avid Volvo owners with a desire to
create a club to serve all Volvo owners and enthusiasts. The goals of
the club are to foster Volvo maintenance, restoration, safety, driving
enjoyment, and member camaraderie. The club is organized as a
not-for-profit corporation.
Please visit the related sites by clicking on the appropriate
logos or titles.
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The Volvo Sports America (VSA)
Dedicated to the Restoration and Preservation of all Volvo Cars
VSA is the car club dedicated to the Volvo P1800, including S, E, and ES models. The club also supports Volvo's various other models from the PV444 through the Amazon, 140, and 160 series. As of 2003, VSA recognizes all out-of-production Volvos including the 200, 700, and 850 series, and have recently added the C70 coupe to our ranks.
Volvo Sports America / 1800 was founded in September 1976 by Jon Keebler and David Pollock, both 1800 buffs, in Philadelphia, Pennsylvania. There are now over 1200 members from coast to coast, in Canada and eight foreign countries! The club's purpose is to encourage the ownership, proper operation, maintenance and restoration of all Volvo 1800 Series and other vintage Volvo cars and to serve as a source of technical information and exchange.
Please visit the related sites by clicking on the appropriate
logos or titles.
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