Ackerman's Bay Area Volvo Service: Accredited with AAA, ASE, ASC, and Bay Area Green Business Program

AAA In 1995, Ackerman's became a AAA-Approved Repair Shop. Triple A approval means that Ackerman's has met or exceeded stringent criteria for the service and repair of engines, brakes, electrical systems, steering, suspension, heating, cooling, A.C., transmission and HVAC systems. AAA shops have clean, safe, and comfortable customer facilities. All service staff are required to be qualified, courteous, and efficient. We have all the tools and know-how necessary to quickly and accurately diagnose and efficiently repair your vehicle. AAA Staff qualifications and training The facility must have a certified mechanic or equivalent for each area of service which the facility offers. A garage supervisor must be available during all hours of service operation for member contact and quality control purposes. The facility must have an effective quality control program in existence. The facility must have a formal training system for keeping employees up-to-date on new automotive systems. The facility must have technically competent service reception personnel who are trained to advise customers regarding repairs and service. AAA Equipment Requirements AAA certification demands hundreds of pieces of quality equipment, including a digital voltmeter, a brake disc lathe, an air conditioning recharging station, an engine floor crane, a gear puller and much more.
ASC The Automotive Service Councils of California, an association primarily comprised of independently-owned automotive repair facilities, exists to promote the continuing success of its members and to advance the professionalism of the automotive industry. Repair shops that become members of ASC-CA are expected to abide by the following code of ethics: To promote good will between the motorist and the industry. To have a sense of personal obligation to each individual customer. To perform high quality repair service at a fair and just price. To employ the best skilled personnel obtainable. To use only proven merchandise of high quality distributed by reputable firms. To itemize all parts and adjustments in the price charged for service rendered. To retain all parts replaced for customer inspection, if so requested. To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry. To uphold the integrity of all members. To refrain from advertisement which is false or misleading or likely to confuse or deceive the customer.
ASE The Automotive Service Blue Seal of Excellence is awarded to car repair facilities where at least 50% of the mechanics are ASE-certified. At Ackerman's, 100% of the mechanics--both Adam and Eric--are Master-ASE Certified. Master ASE Certification recognizes mechanics who have proven their exceptional skill in in eight different areas. Your Volvo owners' manual recommends ASE-certified technicians. Mechanics are regularly tested, and Eric is currently preparing to renew his certification. Adam will go through the same renewal process in 2001.
Better Business Bureau Ackerman's has been a longstanding member of the Better Business Bureau and believes in their purpose of safegarding consumers and promoting exceptional service. The BBB recently congratulated Ackerman's on providing complaint-free service to their customers. They included Ackerman's on their "Honor Roll" of companies that received no complaints for 1999--a tremendous achievement when you consider that the BBB processed 10,267 disputes in Northern California that year alone. Ackerman's continues to strive for flawless service and high customer satisfaction.
The Volvo Club of America (VCOA) The Volvo Club of America (VCOA) is a national organization of owners and enthusiasts of all Volvo models, from the historic through the latest offerings. Our membership exemplifies this diversity - we own Volvos from the 1930's right up to the S40 and V40, S60, V70, and S80 models. Active groups of PV, 122 Amazon, 1800, 140/164, 200, 700, and 900 series enthusiasts share their experiences with the new model owners. The club was founded in 1982 by seven avid Volvo owners with a desire to create a club to serve all Volvo owners and enthusiasts. The goals of the club are to foster Volvo maintenance, restoration, safety, driving enjoyment, and member camaraderie. The club is organized as a not-for-profit corporation. Please visit the related sites by clicking on the appropriate logos or titles.
The Volvo Sports America (VSA) Dedicated to the Restoration and Preservation of all Volvo Cars VSA is the car club dedicated to the Volvo P1800, including S, E, and ES models. The club also supports Volvo's various other models from the PV444 through the Amazon, 140, and 160 series. As of 2003, VSA recognizes all out-of-production Volvos including the 200, 700, and 850 series, and have recently added the C70 coupe to our ranks. Volvo Sports America / 1800 was founded in September 1976 by Jon Keebler and David Pollock, both 1800 buffs, in Philadelphia, Pennsylvania. There are now over 1200 members from coast to coast, in Canada and eight foreign countries! The club's purpose is to encourage the ownership, proper operation, maintenance and restoration of all Volvo 1800 Series and other vintage Volvo cars and to serve as a source of technical information and exchange. Please visit the related sites by clicking on the appropriate logos or titles. back to top of page